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Where To Start

A fire will change your life in many ways and knowing where to begin and who can help you is important. The Jacksonville Fire and Rescue Department and the City of Jacksonville Emergency Preparedness Division hope that you find this information helpful. After experiencing a residential fire, you may find yourself emotionally drained and a little scared. The first time you see your home and belongings – possibly damaged by water and smoke – the emotional toll can be significant. Once the smoke clears, the fire engines have left, and the neighbors have gone back inside, the process of recovering from this event will begin.