Home > SpecialPages > COVID-19 Information > COVID-19 FAQs

Frequently Asked Questions

Updated as of June 29, 2020 [1:00 p.m.]

Quick Links:

State of Emergency Declaration and Executive Orders

Is there a state of emergency in Duval County?

No; the state of emergency expired Sunday, May 20, 2020 at 12:00 a.m. (midnight).

Executive Orders

What do the Mayor's Executive Orders entail?

  • Executive Proclamation 2020-001 declares a State of Emergency for Duval County. 
  • Executive Order 2020-1 limits the capacity of socially-driven businesses and locations to no more than 50 people, and prohibits alcohol sales between 12 a.m. and 8 a.m.
  • Executive Order 2020-2 closed all beach access in Duval County. 
  • Executive Order 2020-3 requires employers to allow employees work from home IF their job duties can be performed there, took effect at 8 a.m. on Tuesday, March 23. This is exactly what this order does:
    • It allows any employees who can perform their job duties from home to be able to do so. Employers must allow this.
    • If an employee is unable to work from home, they should be no less than 6 feet away from others.
    • This is a social distancing measure that is supported by medical experts as a method to reduce infection rates.
    • UPDATE: Effective Monday, May 18, Mayor Lenny Curry suspended the “Work from Home” executive order that requires employees that can work from home, to do so. It is recommended that employers continue to allow remote access for individuals who have children and/or are members of vulnerable populations.
  • Executive Order 2020-4 prohibits all hotels, motels, and other commercial lodging establishments from accepting or extending reservations for any person other than essential lodgers.
    • Essential lodgers are defined as:
      • Healthcare professionals,
      • First responders,
      • National Guard members,
      • Law enforcement,
      • State or federal government employees,
      • Airline crewmembers,
      • Patients,
      • Patients’ families,
      • Journalists,
      • Others responding to COVID-19,
      • Displaced residents or visitors,
      • Persons unable to return to their home due to COVID-19 impacts on travel,
      • Persons who must vacate their home due to exigent circumstances, such as fire or flood,
      • Persons utilizing hotels as transitional living arrangements,
      • Persons sheltering in hotels due to domestic violence,
      • Hotel employees, service providers, and contractors, or
      • Individuals who, for any reason, are temporarily unable to reside in their home.
    • The order is effective at 5 p.m. on Tuesday, March 31. Current guests who are not considered essential lodgers may stay to the end of their reservation. RV parks and private campgrounds are covered in the Mayor’s Executive Order addressing Hotel, Motel and Public Lodging Restrictions. They fall under the same guidelines and restrictions as named in the order. 
  • Executive Order 2020-5 mandates citizens must remain home unless traveling for a critical or an essential need, as well as closes businesses deemed non-essential. The list of essential businesses is included in the executive order.
  • Emergency Executive Proclamation 2020-002 extends the declaration of emergency for thirty days, effective April 12, 2020. 
  • Emergency Executive Order 2020-6 reopens Duval County beaches, with limitations. 
  • Emergency Executive Order 2020-7 further lifts time restrictions at the beaches and lifts Emergency Executive Order 2020-4 affecting hotels and lodging. 
  • Emergency Executive Proclamation 2020-003: Extends the State of Emergency Declaration until May 31, 2020.
  • Emergency Executive Order 2020-8: limited re-opening of retail, entertainment and places of assembly, rescission of alcohol sales restrictions; beaches hours re-opened
  • Emergency Executive Proclamation 2020-005: every person over the age of six (6) who is in a public space shall wear a face mask or covering when not able to engage in social distancing. 
    • ​Every operator, employee, customer or patron of a business establishment must wear a face mask or covering at all times while at that business establishment unless he or she is able to engage in social distancing or unless wearing a face mask or covering significantly interferes with the provision or receipt of goods or services offered or received at that establishment (i.e. patrons at a restaurant, clients at a barber shop or hair salon, patients at a dentist’s office).
    • The operator and employees of a business establishment shall ensure that every individual in that establishment complies with this Proclamation.
    • Public safety, fire, law enforcement, and other life safety personnel are exempted from this requirement, as their personal protective equipment requirements will be governed by their respective agencies.
    • ADA Accommodation: When a customer of a business establishment asserts that he or she has a disability that prevents the individual from wearing a face mask or covering, the owner, manager, or employee of the business establishment may exclude the individual, even if they have a disability, as they pose a direct threat to the health and safety of employees and other customers, even if asymptomatic, and shall accommodate the disabled individual in a manner that does not fundamentally alter the operations of the business establishment nor jeopardize the health of that business’s employees and other customers, such as providing curb service or delivery or other reasonable accommodation.

Canceled Events and Closed Facilities

City-owned-and-managed event spaces

The City of Jacksonville is implementing proactive measures in an effort to slow and eventually eliminate the spread of COVID-19 (novel coronavirus).  
  • All activity at City-owned-and-managed venues and facilities has been suspended indefinitely; this includes events at TIAA Bank Field, VyStar Veterans Memorial Arena, Times-Union Performing Arts Center, the Ritz Theatre, and Prime Osborne Convention Center.

What happens if I have a permit for an event?

For those interested in hosting events, all permits for activities and gatherings in the City have been pulled through the end of March.

Jacksonville Zoo & Gardens

Is the Zoo open?

On May 5, Mayor Lenny Curry announced that the Jacksonville Zoo & Gardens will re-open to the public. There will be several safety measures and operational changes in place to protect the public, zoo staff and the animals. 
  • Ticket sales will be online only. Guests will not be allowed to enter the parking lot without having their tickets purchased. You will not be able to purchase tickets onsite. 
  • All Zoo staff will have their temperatures taken upon arrival to work and wear masks in public areas. 
  • For guests, masks will be made available, there will be a one-way path, and 25 hand-sanitizing stations will be placed strategically throughout the park. 
  • All enclosed exhibits, theatres and indoor spaces, including restaurants, gift shops, the Splash Zone, and playground will remain closed at this time.
 To learn more, visit the Zoo’s website at JacksonvilleZoo.org

Parks, Community Centers, Senior Centers and Libraries

Public Parks 

Effective 5 p.m. on April 17, parks throughout Duval County will reopen with restrictions for essential activites only. As defined in Governor Ron DeSantis’ Executive Order, essential activities include participating in recreational activities consistent with social distancing guidelines, such as walking, biking, hiking, fishing, running, swimming and taking care of pets. 

Parks that are owned and operated by the City of Jacksonville will resume normal hours starting at 5 p.m., April 17. In addition:          
  • City of Jacksonville golf courses will reopen during normal operating hours, but individuals must follow social distancing requirements
  • Playground amenity usage must follow social distancing requirements
  • No organized group activities are permitted – this includes picnics or gatherings, team sports, or any type of group activity
  • All park restroom facilities will remain closed
  • Pavilions and picnic areas will remain closed

Camping at Hanna & Huguenot Parks

Parks staff is now accepting reservations for camping at Hanna and Huguenot parks. 

Youth Activities

Youth sports and activities including summer camps, athletics, and arts resumed May 22, 2020. 

Senior Centers & Community Centers

All senior centers and community centers are closed until further notice.

Jacksonville Public Libraries

Jacksonville Public Library's Main Library opened Thursday, June 4 at 10 a.m. to provide service to the public. This is a continuation of the library's plan to safely reopen, following the guidance of Mayor Lenny Curry and the Board of Library Trustees. The Main Library's schedule has been temporarily adjusted to Monday through Saturday, 10 a.m. to 6 p.m. closed Sundays.

Jacksonville Public Library's four regional libraries—Highlands Regional on Dunn Ave, Pablo Creek Regional on Beach Blvd, Southeast Regional on Deerwood Park Blvd., and Webb Wesconnett Regional on 103rd—will begin inside service on Monday, June 22, 2020. Customers will be able to use any of the four regional libraries between 1 p.m. – 7 p.m. Monday – Thursday and 1 p.m. – 6 p.m. Friday and Saturday.
 
All customers are required to wear masks at all times while inside library buildings. Also required to enter are touchless temperature checks and completion of COVID-19 health screening forms. Additional health safety adjustments have been made to open locations including social distancing markers, spacing of furniture and public computers and other modifications for customer and staff safety.
 
The Main Library continues to provide service Monday – Saturday from 10 a.m. – 6 p.m. On Monday, June 22 the fourth floor of the Main Library will open to the public, opening access to more public computers in the Grand Reading Room. The Special Collections department and research services will be available by calling (904) 255-6195 for an appointment.
 
The Library continues curbside pickup of holds at 14 locations. Appointments are preferred but not required for pickup of holds for which customers have been notified.
 
Curbside hours starting June 22:
Branch libraries (Argyle, Beaches, Brentwood, Dallas Graham, Mandarin, Regency, South Mandarin, University Park, West, Willowbranch):
     Monday - Thursday 10 a.m. – 7 p.m.,
     Friday and Saturday 10 a.m. – 6 p.m.
 
Regional libraries (Highlands, Pablo Creek, Southeast and Webb Wesconnett):
     Monday - Thursday 10 a.m. – 1 p.m.
     Friday and Saturday 10 a.m. – 1 p.m.
 
Open hours - masks required to be worn inside, touchless temperature check and COVID-19 screening form to enter - starting June 22:
Main Library (1st, 2nd and 4th Floor):
     Monday - Saturday 10 a.m. – 6 p.m.
 
Regional libraries (Highlands, Pablo Creek, Southeast and Webb Wesconnett):
     Monday - Thursday 1 p.m. – 7 p.m.
     Friday and Saturday 1 p.m. – 7 p.m.
 
All book drops remain open so customers can return books and materials. For customer and staff safety, all materials returned are being quarantined for 72 hours before they're put back into circulation.
 
No overdue fees will be applied for any materials returned by December 31, 2020.
 
To read answers to frequently asked questions about going fine free, curbside pickup, in-branch services and more, visit  https://www.jaxpubliclibrary.org/reopen.

Are the tennis facilities closed?

Tennis facilities in all public parks are open.

Is the Equestrian Center closed?

The Equestrian Center is closed.

Is the City refunding money for pavilion rentals?

Due to COVID-19 all park shelters and community centers were closed indefinitely on March 13, 2020.  As a result, all special events, community center and pavilion rentals have been cancelled, currently through May 172020. If your community center rental was cancelled as a result of the COVID-19 crisis from March 13 – May 17, a full refund has been initiated and you should be receiving it by mail in the form of a check. Park pavilion rentals and permit cancellation refunds will be refunded back to the credit card used to make the reservation.  As determinations are made about further cancellations, all customers will be notified directly via phone.

If you have a rental or shelter reservation for an upcoming date and would like to cancel, please submit your request online with MyJax. Please make sure to include the site name, date of rental, and your current mailing address. All refund requests will take approximately 6 to 8 weeks to process and issue  refunds.

Will meals still be made available to senior citizens?

Seniors who participate in the meal program have the option to receive meals at home. If they participate and haven’t received a meal delivery, please call 904-630-2489.

How do I report violations, such as big gatherings?

Please contact JSO's non-emergency line at (904) 630-0500.

Government Operations

City Services

City departments that have lobbies where the public can interact with City employees have restrictions in place. In order to enter a City building individuals must submit to a touchless temperature check, complete a COVID-19 screening for, and wear a mask at all times. While in the building individuals are also required to practice social distancing, limit elevator capacity to no more than two people, and wash hands/use hand sanitizer frequently.

Are all City employees working?

Most City government offices reopened with safety measures in place on June 1, 2020. Please call or check the coj.net website for more information on which City departments, divisions and offices are open.

Is Animal Care and Protective Services open?

Effective June 2, 2020 Animal Care & Protective Services re-opened to the public with modifications and safety precautions in place. It is recommended that citizens in need of assistance contact ACPS prior to coming to the shelter in order to control the number of people entering the shelter, complete required screenings, and prevent long wait times. Prior to entering the shelter, all visitors will be required to answer screening questions, have their temperature checked, and wear a mask. Social distancing will be required and the number of visitors inside of the shelter will be managed to prevent gathering. 

Adoption:
  • Video adoptions and curbside pick-up will continue to be available for those that prefer to stay at home. 
  • Adopters with appointments will be permitted to enter the shelter to view pets at their appointment time.
  • Adopters without an appointment will be accommodated as social distancing allows and may experience a longer wait time. 
  • To schedule an appointment to visit the shelter email JAXpets@coj.net
  • View photos and information on available pets at COJ ACPS Pets
Fostering:
  • Curbside pick-up will continue to be available for those that prefer to stay at home
  • Current fosters and those interested in fostering will be permitted to enter the shelter at their appointment time.
  • Vaccination clinics for current foster pets continue to be cancelled. All preventative care will be administered via appointment.
  • To schedule an appointment for your current ACPS foster pet, visit ACPS Foster Appointments
  • To schedule an appointment to pick up a new foster pet, email ACPSFosters@coj.net
Owner reclaim:
  • If you believe your pet is in our shelter, email JAXpets@coj.net to schedule an appointment for reclaim
  • To view photos of lost pets in our shelter visit COJ ACPS Pets
Found Pets:
  • Shelter admissions directly from the public for found pets will resume by appointment. 
  • Sick and injured animals will be given admission priority over those that are healthy and friendly. 
  • Email JAXpets@coj.net for tips to find the owner of a lost pet or to schedule an admission appointment. 
  • Please do not kitnap kittens! If kittens appear to be healthy, human intervention is usually not required. Before removing the kittens, wait several hours and watch for mom to return. 

Are activities for children available at the Kids Hope Alliance?

Kids Hope Alliance afterschool activities will be suspended as long as school is out. A list of virtual resources is available on the KHA website.

Are Municipal Code and Compliance Division magistrate hearings canceled?

All magistrate hearings for Municipal Code Enforcement are canceled. The Municipal Code Compliance Division is now seeing customers by appointment only. Contact their office at 904-255-7000 to schedule anappointment or for any questions regarding code enforcement.

Is the Clerk of Courts Office/Duval County Courthouse open?

Access to the Duval County Courthouse is restricted and the Duval County Courthouse  location of the Clerk’s Office is open only for essential services as required by law. Information on services that are impacted or unavailable are posted at duvalclerk.com/status. 

No jurors who received a summons for any date before July 2, 2020 need to report for jury service. Your service is excused. If you have a jury summons for a date after July 2, please continue to check the juror hotline at (904)255-2212 or visit the Duval Clerk's jury page for future updates.

The Florida Supreme Court has also extended the suspension of all non-essential court proceedings until at least May 29.

Comprehensive Covid-19 Emergency Measures for the Florida State Courts

The Supreme Court’s earlier Administrative Orders on these topics can be viewed here:

Are Tax Collector’s Offices open?

As of Monday, June 1, all branches except for the new Marietta branch will reopen to serve customers by appointment only. Road tests and concealed weapons permits will not be offered at this time. Select a branch location and make an appointment. If you do not see an available appointment for your service type, please check back the following morning at 8:30 a.m.  A new day’s worth of appointments are released each morning at that time.

Customers MUST wear a mask and only the customer with the appointment will be allowed to enter.  You will not be permitted to enter the branch until 10 minutes before your scheduled appointment, so please do not arrive any earlier. Please note the location and date for which you make your appointment.  If you arrive at the wrong location or on the wrong date, you will not be served.

Customers who can complete their transaction online should continue to do so and only visit the office if the transaction requires it. Customers may sign up to receive a callback from a call center representative.  A full list of services that can be completed by online, phone or mail are listed on the Tax Collector’s website at www.DuvalTaxCollect.net. Services include:

Dealer work will continue to be processed through the Electronic Filing System (EFS) Non-EFS dealers should call 904-255-5700 for more information.

For more updates or more information please visit www.duvaltaxcollect.net; direct email to: taxcollector@coj.net; telephone 904-255-5700; Twitter @DuvalTaxCollect; or Facebook at Duval County Tax Collector’s Office.

City Council Meetings

The City Council is hosting virtual meetings on the Zoom platform. For more information please visit the City Council webpage

Schools

Duval County Public Schools

How long are public schools closed?

Per Governor Ron DeSantis Florida public schools will continue distance learning for the remainder of the school year. Visit dcps.duvalschools.org for details and updates.

Is standardized testing canceled in Duval County?

Governor DeSantis canceled state testing for K-12 schools. Visit flgov.com for details.

How do I take advantage of the free lunches for students?

Free summer meals will be available beginning June 8 from 11 a.m. to 1 p.m.  at select school sites and bus stop locations for children ages 5 -18. No enrollment required. Note: there is one week between the end of spring meal service (May 29) and the beginning of summer meal service (June 8). During that week, the Kids Hope Alliance will be providing free meals at various sites across the county.

Visit dcps.duvalschools.org/duvalhomeroom  for updates from Duval Schools.

Colleges and Universities

FSCJ

FSCJ has moved classes to online instruction through the spring semester. For the latest information and guidance, please visit fscj.edu/covid-19.

UNF

Students will be taught remotely (not in person) through the spring semester, and through summer sessions A & C. A decision about session B will be made at a later time. For additional information, please visit unf.edu/coronavirus.

EWC

Classes have moved to an exclusively online instructional delivery platform. Visit ewc.edu for details.

JU

Jacksonville University is moving all classroom instruction online for the remainder of the spring semester and continuing through the end of Summer 1 on June 20. Visit ju.edu for more information.

COVID-19 Testing

The City of Jacksonville has recieved federal funding to stand up additional testing locations throughout Jacksonville for a six-month period. For the latest information about testing data and locations in Duval County, visit jaxready.com

Recovery Resources and Donations

The City has created a webpage with information about recovery resources available to individuals and businesses in Duval County impacted by COVID-19. Visit coj.net/RecoveryResources for more information. 

Foreclosures and Evictions

Per Executive Order 20-94 issued by Governor DeSantis on April 2, no new residential foreclosures or eviction cases for nonpayment may be filed through May 17, 2020. Executive Order 20-94

UPDATE: On May 14, 2020 Governor DeSantis signed an Executive Order that extends mortgage foreclosure and eviction relief until June 2, 2020. Executive Order 20-121

All foreclosure hearings related to previously existing cases scheduled through April 17, 2020 are canceled. The updated dates and times can be found in the order below titled 2nd Administrative Foreclosure Order.

All foreclosure sales scheduled through May 29, 2020 have been canceled. They will be reset upon proper motion and order from the Court.

The enforcement of any writ of possession or writ of eviction that was previously issued in Duval County is stayed for the period between March 19, 2020 and May 29, 2020. No enforcement of issued eviction orders will take place during this period.

Administrative Order 2020-14 Temporary Suspension of Circuit and County Court Foreclosure Sales and Execution of Possessory Writs.

4th Judicial Circuits Foreclosure Administrative Orders

Emergency Assistance Program

The Social Services Division offers emergency financial assistance for rent, mortgage, and utilities.          
  • Appointments are available Monday – Friday and can be made by calling 630-2469.
  • The line will open at 9:30 a.m. and close when all appointments are booked.
  • Social Services representatives will call clients the following day for the interview.
  • The amount provided will be based on household size.
  • The full amount requested may not be covered.
  • A recipient must be a Duval County resident and not have a household income more than 150% above the federal poverty level.
  • Proof of eligibility is required. Documents may be emailed, faxed, or placed in the drop box at Senior Services Office (1809 Art Museum Drive, Suite 100).

Financial Recovery Resources

You can visit coj.net/RecoveryResources to view a list of assistance programs for businesses and individuals.

Small Business Relief and Employee Retention Grant program

In partnership with VyStar Credit Union, the City of Jacksonville's COVID-19 Small Business Relief and Employee Retention Grant program will provide low-cost loans with less stringent underwriting requirements and flexible repayment terms. Maximum loan amounts are $100,000 with a fixed interest rate of 5.99%. Loan approval and funding should take place in 3-5 days. This program requires interest-only payments for the first year to ensure repayment costs remain low as the small business work through pandemic response and rebuilding periods. Principal and interest (P&I) payments begin in year 2 at an amount sufficient to repay the loan in 60 months. The City will provide grants and reimbursements of interest and/or principal balances to businesses that meet certain criteria, including employee retention and re-hiring of their workforce. The City-provided benefits are eligible for loans made in the first six months of the program, with an optional six-month extension. To qualify, a business must have between 2 and 100 employees in addition to business owners. The business must have at least one (1) year in operations and provide the most recent year’s filed tax returns. To apply, interested businesses and nonprofits should visit VyStarCU.org/CoronaVirus and fill out the application.

Donations

To donate to Florida’s First Coast Relief Fund, you can:  
  • Visit unitedwaynefl.org/COVID19response
  • Text COVID19RELIEF to 40403
  • Send a check to P.O. Box 41428, Jacksonville, FL 32203-1428; pay to the order of United Way of Northeast Florida and note “Florida’s First Coast Relief Fund” on the check

What is Florida’s First Coast Relief Fund?

Florida’s First Coast Relief Fund was created in 2016 to help nonprofit organizations serve individuals and families in need during a community crisis. The Relief Fund for COVID-19 will provide much-needed resources to struggling families by supporting local organizations that deliver essential human services to residents disproportionately burdened by this public health crisis.

Jacksonville COVID-19 Relief Program

Designed to assist individuals and families struggling to meet monthly obligations for mortgage, rent or utility (water, gas, electric or telecommunications) payments due to wage loss from the COVID-19 crisis the City will make one-time payment of up to $1,000 for mortgage, rent, and utility obligations. As of May 8, 2020 all 40,000 appointments for the mortgage, rent and utility relief program have been claimed. 

In addition to the individual assistance, the Jacksonville COVID-19 Relief Program will include:
  • $35 million will be allocated toward sustained COVID-19 testing, testing sites and other healthcare infrastructure needs. Testing will be offered throughout Jacksonville so that we can serve every neighborhood.
  • $12.5 million will go to the City’s COVID-19 emergency account for response expenditures not reimbursed by FEMA.
  • $26 million to fully fund the City’s obligations to the COVID-19 Small Business Relief and Employee Retention Grant program that we launched in partnership with VyStar Credit Union.
  • $25 million to offset declines in anticipated City revenues due to COVID-19 (ex: taxes and fees). Part of this will include waiving nearly $10 million in building and mobility fees to encourage economic development and keep people working.
  • And $20 million in economic relief for entities that are managing or operating City-owned facilities or functions on behalf of the city.

Mental Health Resources

United Way of Northeast Florida - Resources Inventory

  • Family Foundations: Counseling for families and individuals and a comprehensive set of mental health services to youth, adults, seniors, individuals, and families in need of affordable mental health and family counseling services. Please call (904) 396-4846.
  • Jewish Family & Community Services: Counseling for families, couples, and individuals as well as mental health services to children, adults, seniors and families coping with challenges. Please call (904) 448-1933.
  • Mental Health Resource Center: Psychiatric medication management and counseling for adults; short-term psychiatric stabilization services for adults and children who are experiencing a mental health crisis; comprehensive assessments, psychiatric evaluations, physical examinations, medication management and individual and group therapy. Please call (904) 695-9145 or (904) 642-9100.
  • Northwest Behavioral Health: Mental health outpatient counseling, day treatment, and case management for children and adults. Please call (904) 781-0600 or (904) 781-7797.
  • The Steven A. Cohen Military Family Clinic at Centerstone in Jacksonville: Mental health services via televideo or telephone to post-9/11 veterans, their families, and active duty families.  The clinic telephone number - (904) 431-3500 - will be available during business hours, as before, and veterans, military families and outside organizations can continue to call directly to the clinic for an appointment.

Kids Hope Alliance - Resources for Kids

  • Healthy Families: Services beginning prenatally and offered until the child reaches the age of 5 if needed. Services are typically offered through home visits and include parenting support/education and connections with necessary resources. The program has a Behavioral Healthcare Navigator to assist families with being connected to mental health services where needed. These services are being offered virtually during the COVID-19 pandemic. Contact Healthy Families Jacksonville Program Manager, Marsha Davis, at (904) 608-2554.
  • Full Services Schools: Services are available to meet the emotional, behavioral and mental health needs of students K-12 in Duval County Public Schools. Services will continue during while maintaining social distancing through virtual and telephonic mental health counseling for students who are already linked with services and those that need emotional support due to COVID-19. To access services either email the school social worker directly or email mentalhealthpsa@duvalschools.org.

Florida Division of Emergency Management

Supportive Resource Links for Helping to Cope with the COVID-19 Outbreak

JEA

Will JEA disconnect my service if I can’t pay my bill?

Until further notice, JEA will suspend service disconnections – water and electric – for customers who are unable to pay their bill on time. Residents are still encouraged to pay by the due date if able. However, if you need more time to pay, JEA also offers payment extensions and arrangements.

Are JEA offices open?

As a precautionary measure to protect customers and employees, JEA will close its downtown Customer Business Office (CBO), effective Monday, March 23. The office located at 21 W. Church Street will remain closed until further notice.
 
Customers will continue to be able to pay their bills at www.jea.com, by phone and at over 200 locations throughout the Jacksonville area, including Publix and Winn Dixie. In addition, JEA call center agents will continue to be available to handle customer inquiries. To reach them, please call 904-665-6000 for residential customers, 904-665-6250 for commercial customers or visit www.jea.com.

Beaches

Are the beaches open?

Mayor Lenny Curry announced that effective May 6, Duval County beaches will be open with no time limits or activity restrictions.While this is a positive step, citizen are encouraged to be cautious and responsible. Please continue to practice social distancing and keep group sizes small.

What parking is open at the beaches?

Public parking lots, end zones and restroom will be open. Paid parking is in effect in the applicable open lots. 

Election

Why did we still have the election?

The directive to postpone the election must come from the State. Please know that the City and Supervisor of Elections ensured that each voting site was thoroughly and continuously sanitized throughout the early voting period and on Election Day.

Private Businesses

Nightclubs, Pubs, and Bars


UPDATE: Effective June 26, 2020 at 11:15 a.m., the Department of Business and Professional Regulation is suspending on premises consumption of alcohol at bars statewide. View the official executive order from the Florida DBPR website.

What is the governor’s mandate for bars, nightclubs and pubs?         

Governor Ron DeSantis announced that beginning Friday, June 5, Florida will enter Phase II of his safe, smart, step-by-step plan for reopening the state. This means that bars, nightclubs and pubs can re-open with 50% capacity indoors and unlimited in outdoor seating with appropriate social distancing (6 ft.) Patrons may only get service if seated. You can find more information at flgov.com.

Does my establishment qualify as a bar, nightclub, or pub?

The governor’s executive order defines a bar, nightclub or pub as any licensee authorized to sell alcoholic beverages for consumption on premises that derive more than 50% of its gross revenue from the sale of alcoholic beverages.

Restaurants

What is the governor’s directive to restaurant operators?

On May 14, 2020 Governor Ron DeSantis announced that effective Monday, May 18, 2020 restaurants may operate at 50 percent capacity indoors. In addition, outdoor seating is permissible with appropriate social distancing. Appropriate social distancing requires maintaining a minimum of 6 feet between parties, only seating parties of 10 or fewer people. Effective June 5, 2020 bar top seating is allowed with appropriate social distancing.. Executive Order 20-123.

How is this being enforced?

The Florida Department of Business and Professional Regulation shall utilize its authorities under Florida law to implement and enforce the provisions of this order as appropriate. 

Retail Stores

What are the restrictions for retail stores?

As part of Phase 2 of the reopening of Florida, retail stores can operate at 100% capacity with continued social distancing and sanitation protocols.

Recreational Activities, Social Gatherings, and Related Businesses

Mayor Lenny Curry declared that he is limiting crowd capacity of recreational and social gatherings and establishments to 50 people. These new limits are focused specifically on unnecessary social contact — for example, shopping malls, restaurants, bars, churches and movie theaters. Office buildings, manufacturing plants, grocery stores, and many other businesses are exempt from these new limits.

What types of businesses are exempt?

Office buildings, manufacturing plants and grocery stores are exempt.

Is there a rule about alcohol sales?

Mayor Curry has suspended alcohol sales from midnight to 8 a.m. every day until further notice. Those who don’t follow these regulations could be shut down by the City of Jacksonville.

Personal Services (Hair & Nail Salons, Barber Shops, Gyms, etc.)

Are hair salons, barbershops, nail salons or massage parlors allowed to reopen?

Gov. DeSantis announced that barbershops, hair salons and nail salons are allowed to reopen on Monday, May 11. 

Are gyms allowed to reopen?

Effective Friday, June 5, 2020 gyms may reopen. Individuals are required to abide by social distancing recommendations and must sanitize equipment after each use.

Medical Services

Are doctor's and dentist's offices allowed to operate?

Yes. Medical and dental services may resume. 

Churches, Religious Facilities

Are churches allowed to operate?

All religious facilites are allowed to operate. Virtual services, where available, are encouraged to continue. For in-person services, social distancing and CDC guidleines shoudl be observed. 

Homeless Community

The City is working with community partners to coordinate efforts to respond to the unique needs of some of the most vulnerable citizens.
  • Our homeless shelters are well-trained to managed infectious disease containment and are working with the Department of Health to guide responses on specific cases. 
  • All shelters are implementing safety precautions such as social distancing and reverse isolation in a shelter setting. 
  • The shelters are working collaboratively to align resources and ensure coordinated intake is inclusive of the monitoring of the on-going health of their clients 
  • The COVID-Shelter Planning team has also secured hotel vouchers and is currently placing the most vulnerable homeless citizens in hotels with access to medical and meal services.
  • Outreach teams are directing those experiencing homeless to resources and providing information about physical distancing.

Coronavirus Prevention

How can I prevent the coronavirus from spreading?

To prevent the spread of respiratory diseases like Coronavirus and the common flu, the Florida Department of Health recommends the following practices:
  • Avoid close contact with people who are sick;
  • Stay home when you are sick and avoid contact with persons in poor health;
  • Avoid touching your eyes, nose and mouth with unwashed hands;
  • Cover your cough or sneeze with a tissue, then dispose of the tissue;
  • Wash your hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, after blowing your nose, coughing or sneezing;
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty; and
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Should I wear a mask in public?

The CDC issued a recommendation for citizens to wear cloth face coverings in public where social distancing measures are difficult to maintain. Cloth face coverings can be made at home from common items around the house. This is an important voluntary public health measure to help slow the spread. Read more information from the CDC on the use of cloth face coverings, including how to make one from supplie syou may already have at home.

What are the guidelines for people who recently traveled out of the country?

A person that experiences a fever and symptoms of respiratory illness, such as fever, cough or shortness of breath, within 14 days after travel from China, Italy, Iran, South Korea, Japan and any other destination under the CDC travel advisory should call ahead to their health care provider and local county health department (CHD) and mention their recent travel or close contact.

If a person has had close contact with someone showing these symptoms who has recently traveled from this area or been in contact with a person with laboratory-confirmed COVID-19, they should call ahead to a health care professional and the county health department. The health care professional will work with the Department to determine if the person should be tested for COVID-19.

How can I reach the health agencies?

The Duval County Department of Health can be reached at (904) 253-1000.

The Florida Department of Health has created a dedicated COVID-19 webpage at www.FloridaHealthCOVID19.gov. This remains the best and most up-to-date resource for information and guidance regarding COVID-19 in Florida.

For any other questions related to COVID-19 in Florida, please contact the Department's dedicated COVID-19 Call Center by calling 1-866-779-6121 or emailing COVID-19@flhealth.gov. The Call Center is available Monday through Friday, 8:00am to 5:00pm.

City Updates

The City will continue to share information via local news stations and at JaxReady.com/Virus